Property Tax Specialist I - #1963282

Navy Federal Credit Union

Date: 18/11/2021
City: Pensacola, FL
Salary: $1,400.00 - $2,250.00 por hour
Contract type: Full time
Navy Federal Credit Union


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

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  • Forbes® America’s Best Employers

Basic Purpose

To ensure the timely payment of real estate property taxes according to all applicable policies, procedures, and regulatory requirements for minimal risk and loss exposure to Navy Federal and its investors. Verify accurate and timely real estate property tax payments are made by communicating with members and relevant areas of Real Estate Lending (REL) to minimize risk, penalty or damage of the property from non-payment. Ensure Service level Agreements (SLAs) are met and quality of work is achieved. Respond/answer member inquiries about property tax issues, changes, etc. Ensure follow through to resolve any issues timely that may have an adverse impact. Identify trends, customer service issues in the property tax process and keep management team informed. May work with attorneys, trustees and members to resolve tax sales. Work under moderate supervision.


  • Balance disbursement reports and coordinate payment via wiring of funds to pay property taxes or manual payment
  • Post deficiency payments and make appropriate payment adjustments based on escrow shortages or overages
  • Review, research, and verify monthly outstanding check report to determine if check has been cashed (JDR335)
  • Monitor and collect necessary documentation to determine payment of non-escrowed loans – update escrow vs non-escrow status with Corelogic
  • Follow-up on delinquent tax notices for non-escrow loans
  • Coordinate with internal departments to provide accurate supporting information and documentation of real estate taxes to prepare and deliver to appropriate parties
  • Reconcile tax refunds to monitor proper handling of funds
  • Research and investigate discrepancies in tax payments due to missing or inaccurate payments
  • Research and resolve with third parties/vendors property tax issues including; processing tax disbursements, tax sales, delinquencies, refunds, incorrect legal descriptions, parcel and tax title issues
  • Ensure the data contained in the servicing system is updated to reflect the current status regarding tax payment due dates and amounts
  • Stay abreast of and ensure compliance with payment schedules, applicable federal, state and industry laws, regulations and guidelines
  • Monitor the collection of tax penalties from applicable various parties such as vendor and/or third parties and seek reimbursement if applicable
  • Develop, recommend and document adjustments to workflow to streamline processes

Qualifications – All required unless otherwise noted

  • Familiarity with financial institution and lending practices, principles and regulations
  • Experience in member/customer service preferably in a call center/retail banking/financial institution
  • Familiarity with financial transaction/processing related responsibilities
  • Exposure to quality control & post settlement property tax reviews
  • Familiarity with insurance regulations that affect the establishment/administration of state escrow requirements
  • Familiarity with property taxes
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • Effective skill reviewing documents for errors, inconsistencies or missing information
  • Effective research, analytical, and problem solving skills
  • Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
  • Ability to work independently and in a team environment
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective organizational, planning and time management skills
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Effective skill interacting with staff, management, vendors, members diplomatically & tactfully
  • Effective verbal and written communication skills
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Experience in working with all levels of staff, management, stakeholders, vendors
  • Effective word processing and spreadsheet software skills
  • Ability to work effectively and efficiently with automated systems
  • Desired – Familiarity with NFCU mortgage products, services, programs, policies and procedures
  • Desired – Familiarity with NFCU products, services, programs, policies and procedures
  • Desired – Familiarity with escrow analysis, property taxes and payment schedules

Hours:Monday - Friday 10:00AM - 6:30PM (Two Month Training- Monday - Friday; 8:00AM - 4:30PM)

Location:Greater Pensacola Operation 5550 Heritage Oaks Drive Pensacola, FL. 32526
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership

Pay Range: $14.00 - $22.50

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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